Frequently Asked Questions

Are your cameras really used?
Yes. Every camera we sell is pre-owned, fully tested, and certified working before it's listed. We disclose the tested condition on each product page.

Do you offer a warranty or guarantee?
Every purchase includes a 30-day return window, so you can check the camera works as described before that period ends.

Is shipping really free?
Yes — we offer free worldwide shipping with no minimum order.

How long does shipping take?
Typically 2–4 business days within the UK, and 5–14 business days internationally depending on destination. You'll get a tracking number by email once your order ships.

Do I have to pay customs or import fees?
For international orders, any customs fees or import duties are the customer's responsibility and aren't included in the order total.

What if my camera arrives faulty or not as described?
Contact us right away at support@cammarket.co.uk. Since every item is tested before listing this is rare, but if it happens we'll cover return shipping and issue a full refund or replacement.

How do I return an item I just don't want?
Email support@cammarket.co.uk with your order number within 30 days of delivery. We'll send you return instructions, and once we receive and inspect the item, your refund is processed within 3–5 business days.

What payment methods do you accept?
American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa.

Can I buy, sell, or trade my own camera gear?
Yes — we buy, sell, and trade used camera kit. Contact us at support@cammarket.co.uk to discuss your equipment.

How can I contact you?
Email support@cammarket.co.uk, call +44 2032 881389 (UK) or +1 318 657 4299 (USA), Monday–Friday 9:00 AM–5:00 PM. Online orders are accepted 24/7.

Where are you based?
Cammarket is operated by Camera Shop Limited (Company No. 07932608), with offices in Cirencester, UK and Modesto, California, USA.