Refund policy

At CamMarket.co.uk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order for a refund or exchange.

To qualify for a return, the item must:

  • Be in its original condition with no signs of misuse or accidental damage.
  • Include all original accessories, manuals, packaging, and any promotional items.
  • Be returned in secure packaging to prevent damage during transit.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Products damaged through misuse, neglect, or unauthorized repairs.
  • Items with missing accessories or original packaging.
  • Gift cards and downloadable digital products.
  • Clearance or final sale items (where stated).

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: support@Casoodo.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will arrange a replacement, repair, or full refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, CamMarket.co.uk will cover the return shipping costs.
  • If you change your mind or ordered the wrong item, you are responsible for the return shipping costs unless otherwise stated.

We recommend using a tracked shipping service for all returns.

Exchanges

If you would like to exchange an item for a different model or replacement, please contact our customer support team before returning your order.

Order Cancellations

Orders may be cancelled before they have been dispatched for a full refund.

If your order has already shipped, please wait until it arrives and follow the return procedure.

Contact Us

CamMarket.co.uk
CAMERA SHOP LIMITED
Company Number: 07932608

UK Office
Waterloo House
18 The Waterloo
Cirencester
England GL7 2PY

USA Office
415 Codoni Ave
Modesto, CA 95357
United States

Email: support@Casoodo.com
UK Phone: +44 2032 881389
USA Phone: +1 318 657 4299

Our customer support team is available to assist you with any questions regarding returns, exchanges, or refunds.