FAQs

Ordering

1. How do I place an order?

Simply browse our website, add your chosen items to your basket, and proceed to checkout. You can choose to check out as a guest or create an account for a faster experience next time.

2. How can I check the status of my order?

If you have an account, you can view the status of your order in the My Orders section. We'll also send you confirmation and dispatch emails to keep you updated.

3. Can I change or cancel my order once it’s been placed?

We aim to dispatch orders as quickly as possible. If we are able to catch it in time, we can process a cancellation for you.

If your order has not yet been picked for dispatch, please contact us through our Contact Us page with the subject line "Order Cancellation", including your order number. We will do our best to action your request in time.

If the order has already been dispatched, you will need to return it to us according to our Refund Policy before we can issue a refund.

4. Can I add items to an existing order?

Unfortunately, once an order has been placed, we are unable to add additional items. You will need to place a new order for any extra products you wish to purchase.

5. What should I do if I’ve entered the wrong delivery address?

Please contact us immediately through our Contact Us page with the subject line "CHANGE OF ADDRESS" and include your order number.

If your order hasn’t yet been dispatched, we’ll do our best to update the address. If the order has already been sent, we’ll need to wait for it to be returned before issuing a refund.

6. I didn’t receive a confirmation email – has my order gone through?

Please check your junk or spam folder first. If there's still no sign of it and you're unsure whether your order was successful, contact our customer service team through our Contact Us page with the email address and name used at checkout.

7. What if I no longer need my item?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it.

• The item must be unused and in its original packaging.

• You’ll need the receipt or proof of purchase.

Please see our Refund Policy for further information.

8. Do you offer gift wrapping or personalised messages?

At the moment, we do not offer gift wrapping or personalisation services, but we are always looking to improve our offering and provide a better customer experience.